Mayor Luke Ravenstahl this morning launched the Ravenstahl Response Line – 311, a central one call system for all non-emergency city service requests.
Beginning today, City of Pittsburgh residents can access city services more quickly and easily than ever before. All services - from obtaining a phone number for a City department, to reporting a pothole or broken street light - are now just three numbers away. Simply dial 3-1-1 from anywhere in the City, and a service representative from the Ravenstahl Response Center will assist you. There is also a 311 Form on the City of Pittsburgh web site. Log onto the City’s homepage at www.pghgov.com, click on the 311 button and you will automatically be linked to the 311 page, where you can submit your question or concern, as well as get more information.
“Through 311, we’re making government more customer focused, friendly and easier to use,” said Mayor Ravenstahl. “The Ravenstahl Response line is all about better customer service and one call resolution. It’s as easy as 311. It’s a benefit for the residents and employees of the City.”
“Our friendly and courteous staff will take the information and enter it into our database, where it will be directed to the proper department,” said Wendy Urbanic, Response Center coordinator. “Service requests should be acknowledged by the department within 24 hours.”
Said the Mayor, “The 311 system allows for increased efficiency - City departments can spend more time doing the work and less time answering phones. It is also a great way to track accountability within the departments. The database will enable us to see how quickly requests are resolved and gives the city better tracking capability."
The Mayor also unveiled a new billboard that will be up throughout the City. City residents will soon be receiving a postcard in the mail announcing the Response Line with Frequently Asked Questions on the flip side, further explaining 311, when to use it and hours of operation.
Said Mayor Ravenstahl, “Think of it this way: Burning building? Call 911. Burning question? Call 311.”
FREQUENTLY ASKED 311 QUESTIONS:
What is Mayor Luke Ravenstahl's Response Line - 311?
Monday, October 23, 2006
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Office of Mayor Luke Ravenstahl
512 City County Building | 414 Grant Street
Pittsburgh, PA 15219
telephone: 412-255-2626 | facsimile: 412-255-2687