Veolia and PWSA release Key Performance Indicators for partnership
In its November 2012 board meeting, the Pittsburgh Water and Sewer Authority approved proposed "key performance indicators" that will serve as the criteria by which the interim management firm, Veolia Water North America will be evaluated during its 12 month contract to steer the Authority. The key performance indicators (KPIs) are measurable criteria that will allow for objective evaluation of Veolia's effectiveness in recommendations and improvements in a variety of areas of the Authority, including customer service, communications, financial sustainability, and day-to-day operations.
On July 12, 2012, the Pittsburgh Water and Sewer Authority Board unanimously approved Veolia Water to provide Interim Executive Management services to PWSA. The partnership will last 12 months, and will consist of Veolia providing executive Jim Good to act as Interim Executive Manager, temporarily filling PWSA’s 20-month Executive Director vacancy.
- Read the partnership contract
- Read the District 7 office’s press release
- Pittsburgh Water and Sewer Authority hires outside management company (Tribune Review 7/13/12)
Veolia, PWSA announce partnership
On June 8, 2012, the Pittsburgh Water and Sewer Authority Board accepted a proposal submitted by Veolia Water to provide PWSA with executive management services for a 12 month period. The successful proposal was in response to PWSA’s RFP released on March 1, 2012. See below for a fact sheet about Veolia Water and its partnership with PWSA, as well as the original RFQ-RFP and related documents.
On March 1, 2012, the Pittsburgh Water and Sewer Authority (PWSA) issued a Request for Qualifications and Request for Proposals ("RFQ/RFP"), for the provision of Interim Executive Management Services.
